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Because you never know what might happen on your vacation...
 Even
the best vacation plans can be turned upside-down by
the unexpected. Delayed flights, illness, lost luggage,
where to locate a doctor in a foreign country who speaks
your native language - you planned on a great time,
not hassles. Plus, unforeseen events can force you to
cancel or postpone your trip and lose any prepayments
you've made.
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FAQ's of Insurance |
What
Could Happen?
Why Choose CSA?
What is Travel Insurance?
Customer Testimonials
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What
Could Happen?
Travel
insurance from CSA Travel Protection® gives you unparalleled
coverage, benefits and assistance services that helps
to protect your vacation investment. So you'll have the
peace of mind that if something unexpected comes up before
you travel and through the day you get back home, you're
covered!
Below are true stories from actual CSA customers. Take
a minute and read about what could have happened to their
vacation investment without travel accident insurance.
Hurricane evacuation disrupts a family vacation
A family vacationing on North Carolina's Outer Banks was
forced to evacuate due to Hurricane Charley in 2004. CSA
trip insurance reimbursed them for the cost of hotel,
meals and other expenses related to evacuating the area
and returning home.
A broken leg before the ski trip
Tom planned a ski trip to Aspen several months in advance.
Three weeks before his Aspen trip, he broke his leg at
a local ski area. If not for CSA travel accident insurance,
he would have lost his entire trip investment.
An ear infection cancels a cruise!
A client's 3-year-old daughter developed an ear infection
two days before the vacation was to begin. The client
had to cancel the trip, but they were in a 100% penalty
period with the cruise line, and stood to lose their money.
Their entire claim was paid.
Their house was flooded, their trip went down
the drain
Mr. and Mrs. J. live in the Midwest, and their home sustained
massive damage due to the 1994 floods. They cancelled
their trip in order to take care of the damage to their
house. Their entire claim was covered. (Similarly, CSA
has also had clients who had to cancel due to damage from
earthquakes, fires and hurricanes.)
Terrorist attacks stop a family's vacation
A family was due to travel to Israel and Egypt. Ten days
before their departure, there was a terrorist bombing
in Tel Aviv, which was on their itinerary. The family,
understandably concerned about their safety, cancelled
the Tel Aviv segment of their trip. Their entire claim
was covered.
A critically ill relative brings a family home
early from their vacation
On the second day of their 14-day trip in Europe, Mr.
and Mrs. C. and their children received an emergency message
that Mr. C.'s mother was critically ill. The family contacted
the 24-Hour Emergency Hotline for assistance in making
return travel arrangements. CSA's Designated Service Provider,
On Call International, assisted them in purchasing air
tickets to return home. (Their original tickets were highly
restrictive and the dates could not be changed.) Because
they missed most of their trip, CSA's exclusive 150% Trip
Interruption benefit paid the extra airfare, plus the
value of the unused trip.
An emergency medical flight from Alaska to Seattle
A couple from Seattle was on an Alaskan cruise when one
of them developed a serious medical condition that required
emergency transportation to the nearest land-based hospital.
CSA's Designated Service Provider, On Call International,
determined that the  nearest
hospital was inadequate for the patient and flew him to
a hospital in Seattle. CSA
paid for the cost of the evacuation. CSA also paid all
related expenses incurred for getting
the client to the nearest adequate medical facility and
then transporting him to a hospital near his home, along
with the unused segment of the client's trip.
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Why
Choose CSA?
All
travel insurance companies—and their coverage, benefits
and customer service—are not alike.
At CSA Travel Protection®, we take pride in exceeding
our customers’ expectations by offering one of the
most comprehensive trip insurance plans on the market.
We believe that your vacation or trip is an investment
worth protecting with a travel insurance plan that looks
out for you. Find out how easy it is to protect your vacation
with an instant travel insurance quote.
In addition, CSA is recognized by both travelers and travel
agents for the highest quality of customer service in
the industry. If you ever need us, we're here to help!
Here are some reasons why you should consider CSA for
all your trip insurance needs:
Superior Customer Service
CSA works daily to exceed our customers’ expectations.
Calls are answered by live service professionals. Our
staff is dedicated to delivering a quality customer service
experience every time. CSA makes every effort to service
our customers by sharing relevant information quickly,
efficiently and professionally.
Supplier Financial Default (Bankruptcy Protection)
CSA's Supplier Financial Default coverage protects you
against the bankruptcy of your travel supplier, provided
the financial default occurs seven days after your purchase
of the policy.
Emergency Medical Transportation
This valuable service provides you with the peace of mind
that a serious medical emergency will not financially
devastate you. It also assures that wherever in the world
you are, you will be transported to adequate medical facilities
should something happen.
Coverage From Home to Home
Some policies only cover you only while on board ship
or just on your vacation. Unfortunate events can happen
en route to and after your trip. That's why CSA covers
you from the day after you buy your policy right up until
you return home.
Trip Interruption at 150% of the Trip Cost
CSA knows that interrupting your trip is often more expensive
than its original cost. If a trip is interrupted, many
competitors' policies only cover up to the original cost
and credit cards often won’t provide coverage at
all. CSA goes even further: We provide a 150% Trip Interruption
benefit that helps pay for you to get back home.
Damage To Your Rental Car Coverage
(Not available in all states. Call for availability.)
This travel insurance benefit provides primary coverage
if the car you rented on your trip
is
damaged due to collision,
fire, flood, theft, vandalism, windstorm
or hail. Because
CSA
provides primary coverage, in most instances you never
need to inform your car insurance agency if a problem
occurs. Also, because CSA pays first on these claims,
it eliminates the need to purchase additional collision
waivers from the rental car companies.
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What
are Travel Insurance and Travel Assistance Services?
The purpose of travel insurance is to provide protection
for travelers against the unique risks associated with
travel, before trip departure and during the trip itself.
Many of these risks, such as trip interruption, are not
generally covered by any other insurance available to
travelers.
CSA products consist of insurance and non-insurance components
bundled in a single, comprehensive package. Emergency
Assistance Services are an example of a non-insurance
component.
Although travelers probably don't want to think about
it, the plain fact is that travel involves some unique
risks. In fact, travelers would be surprised by some of
the things that could happen. Ask yourself the following
questions:
Without travel insurance, could I miss my trip
and lose my vacation investment, too?
Unfortunately, for the majority of travelers, the answer
is yes. If you have to cancel or postpone your vacation,
you will probably lose some, if not all, of the money
you have pre-paid. You may be able to reschedule the vacation,
but will you have the money to pay for it?
Without travel insurance, could it cost me extra
money if I'm forced to come home early?
Yes! It will probably cost you extra to return home. You
may pay a premium for last-minute airline tickets or exchange
fees for existing tickets. You also won't get any money
back for the unused portion of your trip. Many times,
the cost of interrupting your trip can exceed the actual
trip cost.
Should I be concerned about medical insurance
when I'm away from home?
Definitely. Your medical coverage may be limited away
from home, or you may not be covered at all. Therefore,
it's wise to check on your medical coverage before you
travel. Our
emergency hotline service will direct you to the appropriate
medical facility in your area.
Travel plans are not complete until you protect yourself—and
protect your investment—against these risks by choosing
CSA.
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Here
are testimonials from a few of our many satisfied travel
insurance customers.
I just want to thank you for your consideration and all
that you did to help. We were without power—because
of the hurricane—from Friday 10:30 p.m. until Monday
afternoon. And when the letter arrived from CSA, it was
like a ray of sunshine...believe me. So again I just wanted
to say thank you and for sure I will recommend CSA to
my travel agent so she can pass on the good news that
CSA really does strive to please the customer.
- B.K., Port Orange, FL
Received your settlement check.
THANK YOU SO MUCH; it came just when I needed it. Your
quick response adds to the joy of my New Zealand trip,
for I have never put in an insurance claim before.
-A.O. Nehalem, OR
Just wanted to drop you a line
letting you know that upon my arrival home from work
yesterday, I was greeted with the two checks that you
explained would be coming. I just wanted to extend my
appreciation to you and CSA and all others involved
who processed this claim smoothly without delay.
I, along with my two boys, am
very grateful, as this is now another tough thing that
is behind us.
-L.G. Howell, NJ
I was on a three-night cruise
with some friends over Super Bowl weekend and had a
medical emergency that required a $313 visit to the
ship's doctor.
I had purchased a CSA Travel Protection
plan for the trip and submitted everything when I got
home. The check arrived yesterday. It really was a no-fuss
procedure and I had the money almost four weeks to the
day after getting home. Actually, it could have been
faster than that—I waited around for about two
weeks for my credit card statement to submit for the
proof of purchase. It was only later that I remembered
I could have printed my account info off the Web right
away. Duh!
Anyway, I was real happy with
the way everything went. Thanks to everyone at the claims
department.
-D.L. Santa Barbara, CA
I received your letter and check
last week. My past experiences with an insurance carrier
did not prepare me for your response. So I want to tell
you how impressed I am with the efficiency, care and
integrity with which you have handled my case. Rest
assured that I will continue to use your company exclusively
in the future.
Thank you Ms. Hatcher.
-R.M. Belvedere, CA
Just a note to say thank you for
responding so quickly with our claim. I would surely
recommend your company to my friends and family.
-J.M. Melbourne, FL
CSA, thank you for your honesty
+ integrity in the disposition of my claim. I will use
CSA in the future and refer my friends and business
associates also.
-M.K. Lincoln Park, MI
We had to make two claims on this
policy, which covered our spring trip to Sweden and
Scotland. This is our first experience with CSA and
also with making a travel insurance claim. This service
we received was outstanding. Our calls were handled
with courtesy, efficiency and intelligence. In one call,
at a time when we were feeling sad because two members
of our party could not make the trip, the CSA representative
offered sympathy and kindness above and beyond the business
need. It was much appreciated by us.
We also received prompt and full
payment of our claim. Your company is everything it
claimed to be. We will use you again and recommend you
to our friends.
-D.P. Columbia, MD
Again I want to thank you for
your excellent service. I have recommended you many
times to friends with whom we travel. It is always so
disappointing to have to cancel a trip. We all have
horror stories about trying to collect on travel insurance,
so dealing with your agency has been a wonderful experience.
-S.L. Pasadena, CA
This is a letter of gratitude
to you and your company for the extremely prompt and
efficient handling our claim. We submitted the claim
on May 8, we received a check from you June 16. Thank
You.
-B.W. Pacific Palisades,
CA
We were unable to go because my
wife developed a foot condition that precluded hiking.
In addition to our vast disappointment, we were apprehensive
about how the trip insurance would work and how long
it would take. Much to our surprise, we received a full
refund four days after we sent in our claim. We were
very impressed with CSA Travel Protection and plan to
book another trip as soon as my wife's foot heals.
-P.P. Escondido, CA
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